IT operations involve a high volume of transactional tasks. From everyday tickets to routine maintenance and monitoring, the department is under constant pressure to complete tasks without unnecessary iterations and delays. Robotic Process Automation (RPA) helps manage most of the tasks with little-to-no intervention from the IT administrators. RPA in IT services ensures higher process quality, lower delivery time and Mean Time to Restore, improved productivity, and so much more!
Use Cases of RPA in Information Technology
Patch and Backup Management
RPA bots can help in the backup and restoration process to save time and eliminate errors. It also ensures business continuity since the bots are easily adaptable to the changing technology.
Password Resets
Bots can handle repeatable password reset requests by logging into the system, changing the password, sending the new password to the user, and marking the request status as “completed.”
Sending Notifications
Bots can assist IT teams by sending regular email reminders such as completing mandatory training, resetting passwords, thereby saving time, improving service quality, and ensuring compliance.
User Management
Like the HR department, IT can leverage RPA bots to handle activities such as creating accounts and email addresses. They can create an account, send the predefined access credentials, notify HR, and mark the status as “completed”.
Incident Management
Set up an automated diagnostics service to let the bot resolve incidents using rule-based algorithms, and forward more complex matters to IT workers for lower Mean Time to Resolve and response times.
Network Support
Load balancers or firewalls need constant monitoring. This task can be offloaded to RPA bots, which manage network performance and execute updates whenever required.
Monitor User Experience
RPA bots offer reliable, fatigue- and error-free way to monitor user experience by simulating the experiences of employees and customers for more controlled testing.
Server Monitoring
An RPA bot can automatically shut, reboot, or reconfigure different types of servers to avoid server crashes and downtime. It reduces IT operational costs by planning outages after business hours or days.
Benefits of RPA in Information Technology
Standardizes IT processes to eliminate human errors.
Automates workflows for new staff to quickly deliver the same output levels.
Integrates disparate solutions from various vendors to effectively manage IT issues.
Reduces the Mean Time to Resolve and increases customer satisfaction.
Improves the service quality with prompt responses.
Reduces operational costs and increases staff productivity.
Watch The Bot In Action
Watch The Bot In Action
Watch nowLet Nuummite Consulting Help
Nuummite Consulting is leading RPA implementation partner in the Middle East that can help businesses overcome the top three IT challenges:
- Improve service quality
- Reduce outages and server crashes
- Improve Mean Time to Resolve
We work closely with our clients to optimize the existing process and effectively implement as well as deliver RPA projects that decrease manual errors, increase productivity, and ensure higher customer satisfaction.