In the pursuit of sparking a revolutionary technological era, advanced technologies like RPA and ChatGPT are found to empower businesses to keep up with the competitive digital race. Both technologies are independent, and target promoting mechanisms of managing business affairs at the same time. In this article, we’re to highlight the processes and the intersections of each one of them.

Are ChatGPT and RPA two sides of the same coin?

No, they aren’t the same, but both are a stage in the business automation process in various ways. The following illustrative list could help to clarify the mechanism of both of the technologies:

RPA ChatGPT

Software developed to automate repetitive procedures to get the business work done instead of humans accurately, quickly, and effortlessly. A natural language processing model that was provided by a tremendous database was used to produce human-like responses to human requests in a conversational way.

Even though RPA and Chat GPT may be applied to process the same tasks, they are functional complements, not one unity.

How does ChatGPT affect the process of RPA?

The relationship between the two technological tools is integrative. To generate these ingenious human-like responses, Chat GPT is stored with predefined templates of information that cover most of the inquiries of the users. So, integrating the features of ChatGPT into the functional process of RPA is a paradigm shift in digital automation.

• Personalization
  Thanks to the dataset provided by Chat GPT responses, Robotic process automation tools could be adjusted according to the requirements, goals, and challenges of each business. In such a way, it will be easy to boost points of leverage and overcome vulnerabilities, because Chat GPT is capable of experiencing users’ tendencies, interactions, and feedback through their inquiries. Besides, this combination simplifies planning for the business future and the expected challenges, which paves the way for a more sophisticated and up-to-date version of automation.
• Data analysis
  When it comes to analyzing the inputs and figuring out the final result with a deep, smart, and comprehensive understanding of the inputs through sentiment analysis and vocal recognition, Chat GPT is the best ever. The functionality of Robotic automation processes that require analyzing databases related to a certain business, Chat GPT applies an optimized analysis and reports the findings.
• User experience
  Once Chat GPT is integrated into RPA software, users have the access to:
  ● Using an RPA system with the human-like language processing
  ● Through Chat GPT, smart and flexible self-service for customers is provided to guarantee accurate, on-time, and relevant outputs
  ● The optimization caused by the dataset of Chat GPT provides the customer to-the-point, flexible, and gainful experience

The difference between ChatGPT & RPA

Mainly, RPA is a technology used to mimic human actions in tasks that depend on repetition, such as data entry, customer service, form filling and etc. all of these tasks can be automated on a computer interface to get more accurate and efficient results, as well as reducing time.

On the other hand, ChatGPT is used to get a specific type of content; blogs, research, descriptions and any other matter related to language using regular human tune. Its capabilities are focused on understanding text-based conversations.

So, Is ChatGPT the new model for RPA?

Based on the foregoing, the synergy developed fills the gaps between the two revolutionary technologies, which serve the same goal with an advanced level of performance; namely digital automation. However, stating that the two technologies are considered to be the same is not 100% accurate or right, as each one of them is a different model from the other.